Customer Service and Order Management
The WebLinc Direct for B2B customer service application enables your customer service representatives to perform nearly all of their tasks from this Web-based and easy-to-use tool. The customer service module will guide reps with a call script, and allows them to suggest the same upsells found on the front end. Discounts and promotions are also fully integrated.
Functionality includes:
- Create new orders
- Modify existing orders
- Delete existing orders
- Change customer information such as shipping address, payment types, passwords, etc.
- Track order status, shipping and history
- Change email marketing preferences
- Refunds and RMA distribution
- Customer inquiry ticketing